SHIPPING & RETURNS
Reymond Apparel Shipping Policies
1. Processing Time:
• Orders are processed within 1-3 business days. You will receive an email confirmation once your order is shipped.
2. Shipping Methods:
• We offer standard time. Delivery times may vary based on the chosen method.
3. Domestic Shipping:
• We have 2 pickup points location for the Dutch and French side of the island. Your order will be in process 1-3 business days.
• Pickup location is listed when selected at checkout.
• We will send you an email confirming your package is ready for pickup at the location selected.
4. International Shipping:
• We ship to select countries listed. International shipping times and costs vary based on location. Shipping time is between 2-3 business weeks.
• Customers are responsible for any customs duties or taxes that may apply.
5. Tracking Your Order:
• Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your shipment.
6. Shipping Costs:
• Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.
7. Lost or Stolen Packages:
• If your package is lost or stolen, please contact our customer service team for assistance. We will work with you to resolve the issue.
8. Delivery Issues:
• If there are any issues with your delivery, please reach out to our customer service within 7 days of the expected delivery date.
Thank you for choosing Reymond Apparel! If you have any questions about our shipping policies, please contact us.
Return & Exchange Policy
We strive to ensure your satisfaction with our products. While we do not accept refunds, we are happy to offer an exchange policy under the following conditions:
1. Eligibility for Exchange: Items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
2. Exchange Period: You may request an exchange within 10 days of receiving your order.
3. Process: To initiate an exchange, please contact our customer service team at reymondapparel@gmail.com. Provide your order number and details about the item you wish to exchange.
4. Shipping Costs: Customers are responsible for any shipping costs incurred when sending items back for exchange. We recommend using a trackable shipping service.
5. Final Sale Items: Certain items are marked as final sale and are not eligible for exchange.
We appreciate your understanding and are here to help ensure you find the perfect item!